1. Acceptance and product scope
These Terms of Service (“Terms”) govern access to and use of the Hey Laika website at www.heylaika.app, the waitlist, the Hey Laika web application and iOS beta distributed through TestFlight, forwarded-email processing, Ask Laika, notifications, and related support (collectively, the “Service”). The Service is offered by Kollective LLC under the Hey Laika name (“Hey Laika,” “we,” “us,” or “our”).
By creating an account, accepting an invitation, using the Service, or submitting a waitlist request after these Terms are presented, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Service.
Names, email addresses, schedules, status messages, and product interfaces shown on the public website are illustrative fictional examples. They do not establish that an actual invitation, email, task, payment, registration, or event was sent, received, processed, or completed.
2. Eligibility and account security
You must be at least 18 years old, live in the United States, and be legally able to enter into a binding agreement to create an account or join the waitlist. Hey Laika accounts are for adults, not children. You may provide information about a child only if you have the authority to do so.
You must provide accurate account information and use an email address you own or are authorized to use. Ordinary account access uses passwordless email links or codes. You are responsible for keeping your email account and devices secure, promptly telling us about suspected unauthorized access, and not sharing a sign-in link or code with someone you do not intend to authorize.
3. Beta service and fees
Hey Laika is a beta service under active development. Features may be added, changed, limited, or removed; processing may be delayed; and interruptions, defects, data loss, or inaccurate results may occur. You should independently preserve important source information and should not rely on the beta as the only record of a deadline, event, payment, safety instruction, or other important detail.
The current beta is offered without charge. Joining the waitlist does not guarantee beta access, a launch date, continued availability, a particular feature, or future pricing. We will give advance notice and obtain any agreement required by law before charging you for the Service. TestFlight access may expire or be withdrawn separately under Apple’s beta distribution rules.
4. Family access and invitations
The Service lets authorized adult accounts share a family view. A person with access may see family and child profiles, member identity and access information, processed-message summaries and source metadata, events, tasks, deadlines, costs, locations, assignments, status changes, and other shared settings and records. Ask Laika conversations remain private to the adult account that created them, although confirmed changes may become part of the shared plan and private answers may cite shared source information.
Only invite people you intend to authorize. If you send an invitation, you represent that you are authorized to use the recipient’s email address for that purpose. An authorized administrator may invite or remove adult accounts, transfer administrative authority, or request family deletion. Removing an account ends future access but may leave shared plan records and actions already attributed to that person. Account and family deletion have the additional consequences described in the Privacy Policy.
5. Your content and permissions
“User Content” means information you or another authorized user provides through the Service, including profile and child information, forwarded emails and attachments, Ask Laika questions, plan entries, edits, instructions, and feedback. As between you and Hey Laika, you retain any rights you have in your User Content.
You represent that you have the rights and authority needed to provide User Content and to authorize the processing and family sharing described in these Terms and the Privacy Policy. Before forwarding a message, consider whether it includes information you are not authorized to share. Do not forward privileged, unlawfully obtained, or unnecessarily sensitive information, and do not use Hey Laika to monitor or profile another person without authorization.
6. License to operate the Service
You grant Hey Laika a non-exclusive, worldwide, royalty-free license to host, copy, transmit, parse, transform, display, and otherwise process User Content only as reasonably necessary to provide, secure, maintain, troubleshoot, and improve the Service; comply with law; and carry out the practices described in the Privacy Policy. This license lasts only as long as needed for those purposes, subject to the retention and deletion provisions of the Privacy Policy.
This license lets us create structured logistics, summaries, bounded family memory, embeddings, and answers from User Content. It does not transfer ownership of your User Content to us or give us permission to sell it or use it for targeted advertising.
7. AI limitations and verification
Hey Laika uses artificial intelligence to extract information, interpret requests, and generate answers. AI output may be incomplete, delayed, or wrong, even when it includes a source reference. You are responsible for reviewing important dates, times, locations, costs, forms, registrations, transportation details, safety instructions, and other logistics against the original source or responsible organization.
Ask Laika is designed to answer from information available to the Service, not to provide general professional advice. The Service is not an emergency service and does not provide medical, legal, financial, educational, childcare, transportation, or safety advice. Do not use it to contact emergency responders or make decisions where an error could cause harm. Call the appropriate emergency service or contact the responsible person or organization directly when needed.
8. Plan items, reminders, and outside actions
The Service may let you create, edit, complete, dismiss, or delete internal events and tasks and may suggest changes for your review. A proposed change does not take effect until the Service shows it as confirmed. You are responsible for reviewing the scope, people, dates, recurrence, and other details before confirming an action.
An entry, reminder, status label, or notification in Hey Laika does not mean that a school, camp, team, calendar provider, merchant, or other third party received a registration, payment, form, cancellation, message, or delivery. Unless the Service expressly confirms a supported outside integration completed an action, you must complete and verify that action with the third party yourself. Deleting an item from Hey Laika does not delete the source email or a record held by another service.
Notifications and reminders are optional and may be delayed, duplicated, or not delivered because of device settings, network conditions, provider outages, or other factors. They are a convenience and should not be your only method for tracking important obligations.
9. Waitlist and communications
Joining the waitlist asks us to keep your email address for Hey Laika early-access communications and possible beta invitations. It does not guarantee access, eligibility, a launch date, or availability in your location. We may choose the timing and number of invitations and may pause or close the waitlist.
By joining, you request Hey Laika early-access, beta, launch, and related product updates at the address you submit. Consent is not a condition of purchase. You may unsubscribe using the link in a marketing email or by contacting contact@kollective.co. Unsubscribing from marketing does not stop necessary authentication, invitation, security, account, or other transactional messages and does not change an independent preference for another Kollective LLC service.
10. Acceptable use
You may not use the Service to:
- break the law or violate another person’s rights, privacy, or safety;
- provide content or invite a person without the necessary authority or permission;
- impersonate, deceive, harass, exploit, stalk, or harm another person;
- submit illegal, infringing, malicious, or sexually exploitative content;
- upload malware or interfere with the Service’s security or operation;
- probe, scan, scrape, reverse engineer, or bypass access or usage controls;
- extract data in bulk or use automated means except through an authorized feature;
- misrepresent AI output as verified source information; or
- overload the Service or use it in a way that creates unreasonable risk or cost.
We may investigate suspected misuse and block content, requests, or access when reasonably necessary to protect the Service, users, third parties, or the public.
11. Third-party services and app stores
The Service relies on third-party infrastructure, artificial intelligence, email, maps, authentication, hosting, distribution, and notification services and may link to websites or organizations we do not control. Third parties may apply their own terms and privacy policies. We are not responsible for outside services, content, transactions, or availability, but we remain responsible for our obligations under applicable law.
If you obtain the iOS app through Apple or TestFlight, Apple’s applicable terms also apply to your relationship with Apple, including the Licensed Application End User License Agreement. These Terms govern your Hey Laika account and use of the Service. Apple is not responsible for providing Hey Laika support.
12. Ownership and feedback
The Service, including its software, design, copy, illustrations, branding, models, workflows, and other materials, is owned by Kollective LLC or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for its intended personal family-logistics purpose during the beta.
If you voluntarily provide ideas or feedback, you give us permission to use, modify, and incorporate them without restriction or payment. We will not identify you publicly as the source without permission. This feedback permission does not change your ownership of User Content or the protections in the Privacy Policy.
13. Privacy
Our Privacy Policy explains how we collect, use, disclose, retain, and delete personal information across the Service. If these Terms and the Privacy Policy conflict about personal-information handling, the Privacy Policy controls for that issue.
14. Suspension, termination, and deletion
You may stop using the Service at any time and may request account deletion through the available account settings. Depending on family access, deleting an account may transfer administrative authority, preserve shared data for remaining members, or schedule the family for deletion. Details appear in the Privacy Policy and in the confirmation shown before deletion.
We may limit, suspend, or terminate access if you materially breach these Terms, create a security or legal risk, fail to meet eligibility requirements, misuse the beta, or if we discontinue the Service. When reasonably possible, we will provide notice and an opportunity to address the issue. We may act immediately when necessary to protect users, third parties, the Service, or the public.
Termination does not erase obligations or provisions that by their nature should survive, including ownership, feedback rights, disclaimers, liability limits, dispute terms, and lawful retention rights.
15. Changes and availability
We may change, suspend, or discontinue features or the Service, limit beta capacity, and correct or update content at any time. We do not promise that the Service will always be available, uninterrupted, secure, or free of errors. Where practical, we will give advance notice of a material discontinuation that affects stored information.
16. Disclaimers
To the fullest extent permitted by law, the Service is provided “as is” and “as available.” We disclaim warranties that are not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and reliability.
We do not warrant that forwarded messages will arrive, that every detail will be extracted, that a person or child will be matched correctly, that AI output or source references will be complete or accurate, or that reminders will be timely or delivered. You remain responsible for checking important information against its source.
Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you. Nothing in these Terms limits rights that cannot lawfully be waived.
17. Limitation of liability
To the fullest extent permitted by law, Kollective LLC and its affiliates, officers, employees, agents, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, goodwill, or opportunities, arising from or related to the Service.
To the fullest extent permitted by law, the total aggregate liability of Kollective LLC and the other parties identified above for all claims arising from or related to the Service will not exceed the greater of $100 or the amount you paid us, if any, for the Service during the 12 months before the event giving rise to the claim.
These exclusions and limits do not apply to liability arising from our fraud, gross negligence, or willful misconduct, or to liability that cannot lawfully be excluded or limited. Some jurisdictions do not allow certain exclusions or limits, so parts of this section may not apply to you.
18. Governing law and disputes
Please contact us first if you have a concern so we can try to resolve it informally. These Terms do not require arbitration and do not include a class-action or jury-trial waiver.
These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws principles. If you are a consumer, this choice does not deprive you of mandatory protections provided by laws that otherwise apply to you.
Except where applicable law permits or requires a different forum, any legal proceeding arising from these Terms or the Service must be brought in a state court located in Davidson County, Tennessee, or, if federal jurisdiction exists, the United States District Court for the Middle District of Tennessee. You and Kollective LLC consent to the personal jurisdiction and venue of those courts.
19. General terms and changes
If a provision of these Terms is found unenforceable, the remaining provisions will remain in effect to the extent permitted by law. Our failure to enforce a provision is not a waiver. You may not transfer your rights under these Terms without our written consent. We may transfer these Terms as part of a merger, financing, acquisition, reorganization, or sale of assets.
We may update these Terms as the Service or legal requirements change. We will post the revised Terms with a new effective date and provide additional notice where required by law. If a material change affects an existing account, we may notify you through the Service or by email and request renewed acceptance where required. Material changes will not apply retroactively where prohibited.
These Terms, together with the Privacy Policy and any additional terms presented for a specific feature, form the entire agreement between you and Kollective LLC concerning the Service. If additional terms conflict with these Terms, the additional terms control only for the feature they cover.
20. Contact
Questions about these Terms can be sent to Kollective LLC at contact@kollective.co.